Delivery Schedule:

We endeavour to ship your order within 24 hours and you will be notified by email that the goods have been shipped with a tracking number.

In the rare case that your ordered item is not in stock you will be contacted with alternatives (if possible) and the option of a full refund. Upon request, you can be notified when and item is back in stock. If you are in urgent need of a particular item please contact us via enquiries@pierceoff.com.au and we can advise on availability.

All gold items may take up to 14-28 working days to be manufactured and delivered back into our warehouse. You will be notified if your custom piece has to be manufactured, and depending on the price may be asked to confirm the order as no returns will be accepted for custom products.

Tax Charges: All prices listed on our website are in Australian dollars and include the applicable rate of GST. All international orders are GST free. Orders from within Australia with incur the GST tax and the breakdown of this will be displayed on the final checkout page. (GST Tax is subject to change)

PierceOff is not responsible for any import, customs duties and/or taxes for international orders, nor are we responsible for the failure of customs to clear the order.

Sale and Clearance Items: Any sale or clearance items are whilst stocks last unless otherwise indicated.

Returns Policy: Due to the nature of the products, we cannot exchange or refund purchased products if you have changed your mind. We do accept the return of faulty goods for credit or replacement. You must contact us within 5 working days of receiving your order to advise us if you have received faulty goods. We will either offer a replacement, full refund, credit or substitution at our discretion. We do not accept returns more than 90 days after dispatch

Methods of Payment: All orders are pre-paid. We accept credit card, debit card or Paypal.

We accept the following Credit Cards: Visa, MasterCard and Debit Card. (No American Express/AMEX) We require the cardholder’s name, address, the credit card number, expiry date and the CCV (the last 3 digits of the number on the signature strip of your credit card).

Please note that our online checkout is secure and that we do not store your credit card number.

DISCLAIMER

Although great care has been taken in compiling and checking the information contained on this site Pierceoff disclaims any and all liability from error, omissions or inaccuracies whether attributable to inadvertence or otherwise, and from any consequences arising there from. All information contained herein is based on the present state of knowledge. Pierceoff reserve the right to adjust technical specification on notification by Manufacturers without prior notification. E&OE

Privacy Policy

Our Privacy Policy covers Pierceoff's treatment of personal information that pierceoff.com.au collects when you place an order on the pierceoff.com.au web site, or when you use any of pierceoff.com.au's other services.

This policy does not apply to the practices of companies that pierceoff.com.au does not own or control, or to people that pierceoff.com.au does not employ or manage.

Information Collection and Use

Pierceoff.com.au collects personal information when you place an order on pierceoff.com.au, or register for a pierceoff.com.au update or newsletter.

Information you supply when placing an order will only be used in fullfillment of that order. For your convenience, we store this information for future potential orders. This information is only accessible using your password that you set when registering for the first time.

If you choose to register to our newsletter, you will receive email messages from pierceoff.com.au only.

Pierceoff.com.au also automatically receives and records anonymous information on our server logs from your browser including your IP address, browser type and version. This is for traffic reporting purposes and is standard practise.

Information Sharing and Disclosure

Pierceoff.com.au will not sell or rent your personal information to anyone.

Pierceoff.com.au will send personally identifiable information about you to other companies or people when:

• We have your consent to share the information;
• We need to share your information to provide the product or service you have requested;
• We need to send the information to companies who work on behalf of pierceoff.com.au to provide a product or service to you. (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.);
• We respond to subpoenas, court orders or legal process; or
• We find that your actions on our web sites violate the General Terms of Service, or any of our usage guidelines for specific products or services.

Cookies

Pierceoff.com.au may set and access cookies on your computer. Cookies are required for the shopping cart to function.

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.