Terms, Conditions & Privacy
We endeavour to ship your order within 24 hours and you will be notified by email that the goods have been shipped with a tracking number.
In the rare case that your ordered item is not in stock you will be contacted with alternatives (if possible) and the option of a full refund. Upon request, you can be notified when and item is back in stock. If you are in urgent need of a particular item please contact us via email@example.com and we can advise on availability.
All gold items may take up to 14-28 working days to be manufactured and delivered back into our warehouse. You will be notified if your custom piece has to be manufactured, and depending on the price may be asked to confirm the order as no returns will be accepted for custom products.
Tax Charges: All prices listed on our website are in Australian dollars and include the applicable rate of GST. All international orders are GST free. Orders from within Australia with incur the GST tax and the breakdown of this will be displayed on the final checkout page. (GST Tax is subject to change)
PierceOff is not responsible for any import, customs duties and/or taxes for international orders, nor are we responsible for the failure of customs to clear the order.
Sale and Clearance Items: Any sale or clearance items are whilst stocks last unless otherwise indicated.
Returns Policy: Due to the nature of the products, we cannot exchange or refund purchased products if you have changed your mind. We do accept the return of faulty goods for credit or replacement. You must contact us within 5 working days of receiving your order to advise us if you have received faulty goods. We will either offer a replacement, full refund, credit or substitution at our discretion.
Methods of Payment: All orders are pre-paid. We accept credit card, debit card or Paypal.
We accept the following Credit Cards: Visa, MasterCard and Debit Card. (No American Express/AMEX) We require the cardholder’s name, address, the credit card number, expiry date and the CCV (the last 3 digits of the number on the signature strip of your credit card).
Please note that our online checkout is secure and that we do not store your credit card number.
Although great care has been taken in compiling and checking the information contained on this site Pierceoff disclaims any and all liability from error, omissions or inaccuracies whether attributable to inadvertence or otherwise, and from any consequences arising there from. All information contained herein is based on the present state of knowledge. Pierceoff reserve the right to adjust technical specification on notification by Manufacturers without prior notification. E&OE
This policy does not apply to the practices of companies that pierceoff.com.au does not own or control, or to people that pierceoff.com.au does not employ or manage.
Information Collection and Use
Pierceoff.com.au collects personal information when you place an order on pierceoff.com.au, or register for a pierceoff.com.au update or newsletter.
Information you supply when placing an order will only be used in fullfillment of that order. For your convenience, we store this information for future potential orders. This information is only accessible using your password that you set when registering for the first time.
If you choose to register to our newsletter, you will receive email messages from pierceoff.com.au only.
Pierceoff.com.au also automatically receives and records anonymous information on our server logs from your browser including your IP address, browser type and version. This is for traffic reporting purposes and is standard practise.
Information Sharing and Disclosure
Pierceoff.com.au will not sell or rent your personal information to anyone.
Pierceoff.com.au will send personally identifiable information about you to other companies or people when:
- We have your consent to share the information;
- We need to share your information to provide the product or service you have requested;
- We need to send the information to companies who work on behalf of pierceoff.com.au to provide a product or service to you. (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.);
- We respond to subpoenas, court orders or legal process; or
- We find that your actions on our web sites violate the General Terms of Service, or any of our usage guidelines for specific products or services.
Pierceoff.com.au may set and access cookies on your computer. Cookies are required for the shopping cart to function.