Terms & Conditions
Shipping and Handling: Prices are fixed at a set rate for Australian and International Orders and appear on the checkout page of the online store.
Delivery Schedule: In Stock items are shipped within 24 hours and your are notified by email that the goods are on the way with the postal details. Custom made pieces e.g. gold items take 14 working days to be made and delivered back into our workshop and are then shipped to you the same day they are received by us.
Out of stock items can be backordered on request but sometimes out of stock items can take some weeks to be received back into the workshop. You will have the option of canceling backorders if you no longer require the goods when they become available.
Overseas items are shipped by Air Express and are usually received within days of being shipped.
Tax Charges: All overseas orders are GST Free. All orders placed within Australia incur the 10%Gst charge that is separated out on the checkout page of the online store. All prices shown in the online catalogue include GST. Overseas customers are not charged the 10% on the final checkout.
Returns Policy: Due to the nature of the goods we supply we can only accept faulty goods back for credit. Please contact us immediately by email or phone (see Contact Us) to advise us if you have received faulty goods. We will either replace the faulty item or refund the full amount including postage.
Methods of Payment: All orders are pre-paid. If placing your order by post or fax rather than over the web please ensure that payment details are included. Full name and delivery details and a contact phone number and or email address so we can notify you if needs be. Only after payments have been authorized/cleared can orders be dispatched.
We accept the following Credit Cards: Visa, MasterCard, BankCard
We require the Cardholders name and address, the Credit card number, expiry date and the CCV (check digit code) the last 3 digits of the number on the signature strip of your credit card.
Please note that our online checkout is secure and that we do not store your credit card number. Credit card details must be entered for each order. Our checkout is secured using the TLS 1.0 protocol, employing high-grade encryption (RCA, 128 bit keys).
For Bank Transfers/Direct Deposits: Banking details are as follows:
Account Name: PierceOff Pty LtdPlease fax through the transfer document so we are aware the deposit has been made and we can expedite shipping.
Bank : ANZ
BSB: 014 245